Terms of Engagement

GRSB PTY LTD trading as GRSB Logistics Services

These Terms of Engagement ("Terms") govern the provision of logistics and transport services by GRSB PTY LTD trading as GRSB Logistics Services ("GRSB", "we", "our", or "us") to you, the client ("Client", "you", or "your"). By requesting or accepting our services, you agree to be bound by these Terms.

1. Scope of Services

GRSB provides the following transport and logistics services:

• Container Transport (e.g. wharf to site, site to wharf, intermodal movements)

• General Freight Transport (palletised goods, full loads, part loads)

• Local and Interstate Road Freight

• Associated handling, loading, and unloading services

The exact nature of services to be delivered will be outlined in individual quotes, booking confirmations, or transport instructions.

2. Client Responsibilities

You agree to:

• Provide accurate and complete consignment details, including weights, dimensions, and the nature of goods.

• Ensure goods are safely and securely packaged for road transport.

• Disclose any dangerous or hazardous goods in accordance with the Australian Dangerous Goods Code.

• Ensure proper access for pickups and deliveries, and provide any required site instructions.

• Comply with your obligations under the Heavy Vehicle National Law (HVNL) and Chain of Responsibility (CoR) laws.

• Make all payments in accordance with agreed terms.

3. Pricing and Payment Terms

• Pricing is as per written quotes or rate schedules.

• Payment terms are strictly 14 days from the date of invoice unless agreed in writing. 

• Overdue accounts of more than $50,000.00 AUD may be suspended immediately unless otherwise agreed in writing. 

• Overdue invoices may result in:

  • Late payment interest at [e.g. 2% per month];

  • Immediate suspension of services unless otherwise notified 

  • Recovery of legal and debt collection costs

4. Liability and Insurance

• GRSB will take reasonable care in the handling and transport of your goods. 

We are not liable for:

• Indirect or consequential loss (e.g. loss of income, business interruption)

• Delays outside our reasonable control (see Clause 5)

5. Delays and Force Majeure

GRSB is not responsible for delays caused by factors beyond our control, including but not limited to:

• Wharf/port congestion or hold-ups

• Strikes or industrial actions

• Vehicle breakdowns or road closures

• Natural disasters or extreme weather

• Acts of government or border/customs delays

6. Claims and Disputes

• All claims for loss or damage must be made in writing within 7 business days of delivery or expected delivery.

• Claims submitted after this period may not be accepted.

• Disputes will first be addressed through negotiation. If unresolved, disputes may be referred to mediation or handled under the jurisdiction of the courts of the State of Queensland, Australia.

7. Termination

This agreement may be terminated:

• By either party with 14 days’ written notice;

• Immediately by GRSB for material breach or non-payment.

Termination does not release either party from obligations incurred up to the date of termination.

8. Confidentiality

Both parties agree to keep confidential any commercial, operational, or personal information exchanged during the course of service provision unless disclosure is required by law.

9. Governing Law

These Terms are governed by the laws of the Commonwealth of Australia and the State of [Insert State], and both parties agree to submit to the non-exclusive jurisdiction of its courts.

10. Variation

These Terms may be varied by GRSB from time to time. The current version will always be available upon request or via our official communications. Continued use of our services indicates your acceptance of any updated terms.

By engaging GRSB Logistics Services, you confirm that you have read, understood, and agreed to these Terms of Engagement.